Terms of Service

1. Agreement and authority

These Terms of Service (the “Terms”) are between Salute IQ (“Salute IQ,” “we,” “us,” or “our”) and the person or organisation using the Service (“Customer,” “you,” or “your”). If you use the Service for an organisation, you confirm that you have authority to bind it.

Your order form, plan selection, data processing agreement, and any written service-specific terms we accept form part of this agreement. If they conflict, an executed order form or data processing agreement controls for its subject matter, followed by these Terms.

2. The Service

Salute IQ provides managed and self-service tools for AI-assisted customer reception and engagement. Features may include browser or telephone voice, avatars, call routing, recordings, transcripts, summaries, lead qualification, appointment or human handoff, knowledge sources, analytics, integrations, and administrative dashboards (the “Service”).

Features, channels, included usage, retention options, and support vary by plan, location, and configuration. We may improve or change the Service. We will provide reasonable notice if a material change significantly reduces a paid feature during its current subscription term.

3. Accounts and authorised users

You must provide accurate account information and keep it current. You are responsible for authorised users, account activity, secure passwords, and restricting access when a user leaves your organisation. Tell us promptly at support@saluteiq.com if you suspect unauthorised use.

You may not share credentials outside your authorised team, evade plan limits, probe or disrupt the Service, reverse engineer it except where law expressly permits, or use another customer’s data.

4. Customer responsibilities and acceptable use

You control how your receptionist is configured and the information it is authorised to use. You are responsible for the accuracy, legality, and suitability of your instructions, knowledge sources, scripts, disclosures, routing rules, integrations, and Customer Data.

You must not use the Service to:

• break any law, infringe rights, deceive people, or facilitate fraud, harassment, discrimination, abuse, or unlawful surveillance;
• place unsolicited or unlawful marketing calls or messages, bypass consent or do-not-call requirements, or disguise caller identity;
• collect prohibited or unnecessary sensitive information, payment-card security codes, account passwords, or authentication secrets;
• make emergency, safety-critical, medical, legal, credit, employment, housing, insurance, or other high-impact decisions without qualified human review and any legally required safeguards; or
• upload malicious code, overload the Service, scrape it, or use outputs to build or train a competing model or service except with our written permission.

You must maintain a practical human escalation route when the context requires one and review your receptionist before making it available to the public.

5. Calls, notices and recording consent

You decide whether and where to enable call recording and transcription. Laws differ by location and may require notice, consent from one or all participants, a recording tone, a lawful purpose, or limits on use and retention. You are responsible for determining and implementing the requirements that apply to each call, caller, campaign, and destination.

You must give callers clear, timely notice that they are interacting with an AI system and, where recording or transcription is enabled, that the conversation may be recorded or transcribed. You must provide any required opt-out or alternative channel. Salute IQ may supply configurable wording or controls, but this does not transfer your compliance responsibility to us.

6. AI output and service limitations

AI output is probabilistic. It may be incomplete, inaccurate, inappropriate, delayed, or unavailable, even when based on approved sources. The Service does not replace professional judgment, emergency services, or a qualified human.

You must test the configuration, monitor performance appropriate to the risk, keep source information current, and verify important output before relying on it. Do not represent that the receptionist is human. If the Service is interrupted, your business must maintain reasonable continuity and fallback arrangements.

7. Trials, fees, usage and taxes

A trial is limited to the period and usage shown when you register and may be changed or withdrawn where law permits. Paid subscriptions, included minutes, overage rates, setup services, and renewal periods are those shown at purchase or on an order form. Unless stated otherwise, subscriptions renew for the same period until cancelled before renewal.

You authorise our payment provider to charge applicable fees and taxes using your selected payment method. Usage measurements in our systems determine billable usage unless there is a clear error. Fees are non-refundable except where the order form says otherwise or applicable law requires a refund. We may suspend paid features for overdue undisputed amounts after reasonable notice.

8. Customer Data, privacy and data roles

“Customer Data” means information submitted to, stored in, or generated through the Service for you, including business knowledge, caller details, recordings, transcripts, and lead or appointment information. As between the parties, you retain your rights in Customer Data.

For personal data contained in Customer Data, you ordinarily act as controller, business, or equivalent decision-maker, and Salute IQ acts as processor, service provider, or equivalent on your instructions. Salute IQ acts as an independent controller for account administration, security, direct communications, billing records, and its own lawful business operations. Our Privacy Policy explains these activities.

You grant us a limited right to host, copy, transmit, process, and display Customer Data only as needed to provide, secure, support, and improve the Service; comply with law; and follow your documented instructions. You confirm that you have all rights, notices, consents, and lawful bases required for us to do so.

Where required, we will enter into a reasonable data processing agreement. We will not sell Customer Data or use it to advertise to callers. We will not use Customer Data to train a general-purpose AI model shared across customers unless you expressly opt in under separate written terms.

9. Intellectual property and feedback

Salute IQ and its licensors own the Service, software, designs, models, workflows, documentation, and related intellectual property. Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during the subscription.

You own your original materials and, as between you and Salute IQ, output generated specifically for you, subject to any third-party rights and the non-exclusive nature of AI output. Similar output may be produced for others. If you provide feedback, you allow us to use it without restriction or payment, provided we do not identify you publicly without permission.

10. Third-party services and integrations

The Service may connect to telephony, payments, calendars, customer relationship tools, hosting, storage, email, analytics, or AI providers. Your use of a third-party service may be governed by its own terms and privacy policy. We are not responsible for a third party’s systems or acts, but remain responsible for our obligations when we appoint a processor on our behalf.

11. Security and confidentiality

Each party must protect the other’s non-public information using reasonable care and use it only for this agreement. Confidential information does not include information that is public through no breach, independently developed, lawfully known without restriction, or lawfully received from another source.

We maintain reasonable administrative, technical, and organisational safeguards designed for the Service. No online system is completely secure, and we do not promise that incidents will never occur. If we confirm a security incident affecting Customer Data, we will notify you as required by applicable law and provide reasonably available information.

12. Suspension, cancellation and termination

You may cancel as described in the account or order form. Cancellation stops future renewals but does not erase amounts already due. Either party may terminate for a material breach not cured within 30 days after written notice, or immediately if cure is not possible, the other party becomes insolvent, or continued performance would violate law.

We may suspend access when reasonably necessary to address a security risk, unlawful use, material breach, harm to others, or overdue undisputed charges. Where practical, we will give notice and limit the suspension.

After termination, access ends. On request made before termination or within 30 days afterward, we will provide a reasonable opportunity to export available Customer Data using supported features, unless prohibited by law or the account was terminated for serious abuse. We then delete or de-identify Customer Data under our retention process, subject to legal obligations, backup cycles, and any data processing agreement.

13. Warranties and disclaimers

Each party warrants that it has authority to enter this agreement. We warrant that we will provide paid Services with reasonable care and skill and substantially in accordance with applicable documentation.

Except for those express promises and rights that cannot lawfully be excluded, the Service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, non-infringement, and uninterrupted or error-free operation to the maximum extent permitted by law.

14. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, wilful misconduct, or death or personal injury caused by negligence where applicable.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, or consequential loss, or loss of profits, revenue, goodwill, anticipated savings, or business opportunity. Each party’s total aggregate liability arising out of or relating to the Service will not exceed the fees paid or payable by you for the Service during the 12 months before the event giving rise to the claim. These limits apply across all legal theories and to the extent permitted by mandatory consumer and privacy law.

15. Indemnity

You will defend and indemnify Salute IQ against third-party claims, damages, and reasonable costs arising from your Customer Data, your unlawful use of the Service, your breach of Sections 4 or 5, or your infringement of another person’s rights. We will promptly notify you and allow you to control the defence, while retaining the right to participate. You may not settle a claim in a way that admits our fault or imposes obligations on us without our consent.

16. Governing law and regional rights

Your order form may identify the contracting entity, governing law, and dispute forum. If it does, that selection controls. If it does not, these Terms are governed by the laws of Singapore, without regard to conflict-of-law rules, and the courts of Singapore have non-exclusive jurisdiction.

If mandatory law in your country or state gives you rights or requires another forum, those rights and requirements continue to apply. Nothing in these Terms limits non-waivable rights available to consumers or small businesses.

17. General terms

Neither party is liable for delay caused by events beyond its reasonable control. You may not assign this agreement without our consent, except with a merger or sale of substantially all relevant assets if the assignee accepts these Terms. We may assign it as part of a reorganisation, financing, merger, or sale of our business.

Notices may be sent electronically. If any term is unenforceable, it will be adjusted only as necessary and the rest remains effective. Failure to enforce a term is not a waiver. These Terms do not create a partnership, employment, franchise, or agency relationship, and there are no third-party beneficiaries.

We may update these Terms to reflect legal, security, or Service changes. We will post the updated date and, for material changes, provide reasonable advance notice through the Service or email. Continued use after the effective date constitutes acceptance where permitted by law.

18. Contact

Questions about these Terms or legal notices may be sent to support@saluteiq.com. General enquiries may be sent to hello@saluteiq.com.