1. Subscriptions and renewals
Paid Salute IQ subscriptions renew for the billing period shown at checkout or in an accepted order form unless they are cancelled before renewal. Monthly plans renew monthly. Annual plans renew annually. The checkout, invoice, or order form shows the price, currency, billing period, included usage, and any applicable tax before purchase.
The public free trial ends after seven days or 30 live voice minutes, whichever comes first. It does not require a payment card and does not convert automatically into a paid subscription. A customer starts a paid subscription only by separately choosing a plan and authorising payment.
2. How to cancel
An authorised workspace owner or billing manager may cancel through the secure billing portal when that option is available. Until self-service cancellation is enabled for an account, email support@saluteiq.com from the account email and identify the workspace to be cancelled. A cancellation stops recurring charges from its confirmed effective date.
The cancellation confirmation states when billing and access will end. Unless an accepted order or applicable law says otherwise, cancellation does not create a prorated refund, erase charges already due, or cancel previously incurred usage or other amounts owed. Closing a workspace is separate: it stops new calls but does not itself cancel billing or delete existing information.
3. Refund eligibility
Subscription fees and completed usage charges are generally non-refundable. We will review requests involving a duplicate charge, an incorrect amount, a charge made after a timely cancellation, or another verified billing error. We may also approve a refund where an accepted order form provides for one or applicable law requires it.
Approved refunds are returned through the original payment method where possible. Bank and payment-network processing times vary, so a credit may take additional time to appear after it is issued.
4. Usage, top-ups and services
Included minutes reset as described for the selected plan. Unused minutes, top-ups, setup work, custom avatar work, professional services, and other add-ons are not refundable unless the applicable order form expressly says otherwise or the amount was charged in error. Usage measurements in Salute IQ systems determine billable usage unless there is a clear error.
5. Billing and refund requests
Send a request to support@saluteiq.com and include the account or workspace name, invoice or transaction reference, the amount and date, and a short explanation. Do not email full card numbers, passwords, security codes, or other authentication secrets.
We may ask for information reasonably needed to verify the account, the request, and the payment. We will confirm the outcome and any approved amount through the account contact.
6. Mandatory rights
Nothing in this Policy limits a refund, cancellation, cooling-off, warranty, or other right that cannot lawfully be excluded. If mandatory law or an accepted order form gives you more favourable rights, those rights control.
7. Contact
For cancellation, billing, or refund questions, email support@saluteiq.com. For general enquiries, email hello@saluteiq.com.
This Policy forms part of the Salute IQ Terms of Service.